1、Q: Are you a manufacturer or a trading company?
A: We are a manufacturer with direct trading capabilities. We have our own factory and hold relevant international certifications. This allows us to ensure quality control and offer competitive prices.
2、Q: What are your main products and certifications?
A: We specialize in a full range of lightning protection and grounding materials, including copper-clad ground rods, exothermic welding sets, Earth Enhancement Materials, lightning arresters, and more. We hold ISO 9001, and our products comply with international standards like IEC 62561 and UL467.
3、Q: Can you provide OEM/ODM services?
A: Yes. We offer OEM/ODM services. We can customize products according to your specifications, including sizes, packaging, and branding.
4、Q: What is your sample policy?
A: If we have the ready parts in stock, we can provide free samples, but the courier cost will be borne by you. If a custom-made sample is required, the mold development cost will be charged.
5、Q: Can you produce according to the samples?
A:Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.
6、Q: What standards do your products meet?
A: Our products are manufactured in strict accordance with international standards such as IEC 62561, UL 467 (Grounding). We can also customize to meet specific national standards.
7、Q: How do you ensure the quality and corrosion resistance of your ground rods?
A: Our copper-bonded ground rods undergo a strict electroplating process to ensure a thick, uniform coating. Test reports are available for you upon request.
8、Q: Can you provide test reports (e.g., for conductivity, tensile strength)?
A: Yes, we can provide third-party test reports from authoritative laboratories (such as CEPRI, GRINM) for key parameters like conductivity, tensile strength, and coating thickness.
9、Q: What is your pricing terms? (FOB, CIF, EXW, etc.)
A: We usually quote at FOB Shanghai or CIF for main seaports. Other terms like EXW, CFR, or DAP are also available based on your needs.
10、Q: What is your payment terms?
A: For new clients, we typically request a 50% deposit and 50% payment against B/L with the balance paid before shipment.
11、Q: What is your lead time?
A: For standard products, the lead time is about 15-20 days after receiving the deposit. For large custom orders, it may take 25-35 days. We will provide a precise schedule upon order confirmation.
12、Q: Can you accept urgent orders?
A: Yes, we can accommodate urgent orders by prioritizing production, though a slight rush fee may apply. Please contact us to discuss specifics.
13、Q: What is your packing standard?
A: Our packaging options include export-standard pallets (non-fumigated) and wooden cases (non-fumigated), or we can customize the packaging according to your specific requirements.
14、Q: Which shipping methods do you use?
A: For small samples, we use express services like DHL/FedEx. For bulk orders, we arrange sea shipping via reliable freight forwarders. Air freight is also available for urgent needs.
15、Q: Do you provide technical support or installation guidance?
A: Absolutely. We provide detailed product CAD drawings, installation manuals, and videos. Our engineers are available for online support.
16、Q: What is your warranty policy?
A: We offer a standard 5 to 10-year warranty on our grounding materials, depending on the product. The warranty covers manufacturing defects.
